The Home Manager, is supported by a multi-disciplinary team of nurses, carers, domestic and catering staff, who receive regular in-house training from our Training Manager.
“Person-centred care is core to life at Tunbridge Wells Care Centre, and we know that everyone’s needs are different. So, we take great care to get to know you, beginning with a pre-assessment, so that we can develop and maintain detailed care plans for you. We involve your relatives and family in this, too, as they are often able to help us to understand you, your life and the things that are important to you.
Before you move in, we invite you to come and spend an afternoon with us, with your family, so you can meet our staff and other residents. During this visit, either I or a senior registered nurse will carry out a pre-admission assessment of your nursing needs, so that we can agree on and arrange for the right level of care for you. We have an excellent visiting medical doctor service, and recommend you take advantage of this, although you can choose to retain your existing GP if this is practicable.
We always try to find ways to make you feel comfortable and we never forget that this is your home. You are part of our family, and it is important to us that you feel valued as a member of our home community. Your relatives and friends are also part of the community here, and part of caring for you is to make sure that they also feel like a valued part of our extended family.
What is most important is that you feel at home, and that you have the freedom and choice to live your life as you choose to, with you the comfort and reassurance of a committed and caring team of staff.”
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